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TRAI has relaxed penalty norms and Telecom operators will not be penalized for upto 50 complaints received against them in a week for pesky calls and SMSs through their channel partners.

Under new norms telecom operators will be fined based on graded system of imposing penalty instead of levying Rs.5,000 on every pesky call and SMS complaint received against Telecom operators.

After relaxation of penalty norms telecom operators are very happy and they will not be fined upto 50 complaints received against them on pesky calls and SMSs under this new slab system. Beyond 50 complaints and upto 300 TRAI will impose fine Rs.1000 on every complaint, Rs.2000 from 301 to 700 and Rs.5000/- on every complaint beyond 700 complaints.

Just hope that telecom operators would strictly implement this and they don’t misuse this relaxed norms.
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