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BSNLs e-KYC Aadhar based service
High speed internet service provider BSNL has announced to launch Aadhar based e-KYC (Know Your Customer) service for immediate activation of new mobile connections across the country.

State run Telecom Company Bharat Sanchar Nigam Limited (BSNL) to avoid delay in activation of new connection from BSNL customer service center has planned to implement ‘Aadhar based e-KYC service’ as pilot project basis in few telecom circles.

As per latest information, BSNL has developed ‘e-KYC Mobile App’ to render better service to new mobile connection customer. In the first phase this service will be available in four major telecom circles, Andhrapradesh (Including Telangana), Gujarat, Orissa and Rajasthan and further extended to other circles.

Watch 'Demo' Video of BSNL's Aadhar based e-KYC service

BSNL’s e-KYC mobile app features and Work flow
e-KYC mobile app software is developed on Aadhar based mobile SIM activation and CAF (Customer Agreement Form) handling package for new mobile activations. To avoid delay related to CAFs collected from BSNL channel partners and tele-verification process for activation of SIM are removed thereby increasing the speed of activation.

BSNL’s e-KYC app allow customer to submit the Aadhar based information through POS (Point of Sale) along which are essential for CAF. Thereafter, CAF will be available online to CSC for verification and further activation. E-KYC app is user friendly, efficient, safe and supports all Android mobile devices. This makes the complete process hassle free and allows immediate activation of mobile connection.

How to Download e-KYC mobile app?
When this service is readies the service the required downloading link will be forwarded to all BSNL Channel partners / Retailers / Franchisees / Direct Selling Agents / Customer service centers (CSC). Validating the mobile connection through random OTP mobile app will be installed.

Work Flow in e-KYC App :
User Interface: The work flow in e- KYC App is a kind of Step by Step navigation / Wizard. It has the following steps
  • Authentication: Access will be allowed on authorized CTOP Number of Retailer / Franchisee / CSC. The POS need to access the E-KYC App from their master CTOPUP mobiles. It will be authenticated by OTP for first time. Next time onwards login in to the App will be based on the Aadhar authentication only.
  • Mobile Number / SIM Selection: After successful authentication, Mobile number can be selected from CYMN / Fancy Numbers list and SIM from the POS inventory as per requirement.
  • CAF Entry: The customer Aadhar number will be entered and validated with the Aadhar server. After successful validation the declaration of the agent will be taken and the declaration of the customer will be shown and validated with Aadhar server. Then the customer details received from the Aadhar server will be captured into BSNL's inventory management system - Sancharsoft. The message "Your CAF has been submitted successfully" will be shown with e-KYC CAF number.
Activity at BSNL CSC: The CAF will be shown to the concerned CSC through Sancharsoft for validation. Successfully validated CAF will be sent to billing for Activation.

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