BSNL Chennai Telephones has implemented this scheme for extending of plan validity through SMS services where BSNL all Prepaid Mobile plan customers can increase their validity simply SMS sent from their mobile without approaching to near by BSNL customer service center or any retail outlet. Pressure free services introduced across BSNL Chennai Telephones competent authority to its valuable customers simplified by SMS expiry date and extension of validity through SMS sent by following below methods.
One week before Prepaid Customer will be intimated through SMS by BSNL before 2-3 days date of expiry plan (before Grace Period-1 starts) in this format before entering into GP1,
Dear Customer, Your plan validity expires on DD-MM-YY. Please get it extended by using plan voucher of Rs…./- immediately”
On obtaining of SMS intimation consent who are having sufficient balance in their prepaid main account for extension of validity 2-3 before expiry of prepaid plan validity.
“Dear customer please send
SMS content for those customers not having sufficient balance in their prepaid account, 2-3 days before expiry of plan validity:-
“Dear customer, please recharge your prepaid account and send
Validity extension on 1st day of GP1 (Grace period 1) immediately after the expiry of prepaid plan validity:
The customer who did not extended validity as above are due for entering into GP1 after the expiry of customer plan validity. The customer who are having sufficient balance in main prepaid account can opt this method to extend validity, in the absence of response or inaction by the customer, the plan validity of the customer may be extended on the 1st day of GP1 state after deduction of the plan voucher amount of the existing plan from the account balance and intimated accordingly.
All other terms and conditions will remain the same.
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