20210914

BSNL Aseem 99 virtual landline plan tariff revised to annual payment

BSNL Aseem 99 plan for call diversions from Virtual Landline connections to any number rental charges revised to annual payment scheme in all telecom circles.


Public Telecommunications company Bharat Sanchar Nigam Limited - BSNL under rationalization of existing Virtual landline connection monthly rental payment charges of Aseem tariff plan has revised with immediate effect in all telecommunication circles.

BSNL Aseem 99 virtual landline plan

As per latest information published on bsnl official website bsnl.co.in, the competent authority of bsnl has decided to introduce uniform rates and charge Rs 199/- for 4 months for call forwarding from a virtual landline connection number to any one BSNL or non-BSNL number (other network) depending on the customer's requirement.

In addition to the above revised rates, BSNL has also decided to launch the Annual Payment Aseem Plan for customers who opt for the new connection Aseem Plan. Under new annual advance payment scheme customer need to pay Rs.599/- annual charges with Aseem's virtual landline plan. 


Our blog BSNL TARIFF published about the revised charges of Aseem plan tariff @99 to bsnl network and @199 for other network. BSNL offered differentiated rates for customers who opted for the Aseem plan based on the destination of phone number. If the destination number was BSNL BSNL charged 99 rupees for four months and If the destination number was not a BSNL number i.e other network number, then bsnl charged Rs.199/- for four months. 

Existing Plan detailsExsiting Tariff for 4 MonthsAnnual Charges
"Virtual" Landline connections under 'ASEEM' Plan - call diversion from "Virtual" landline number to any one BSNL number of subscriber choiceRs. 99/-Not Applicable
"Virtual" Landline connections under 'ASEEM' Plan - call diversion from "Virtual" landline number to any one other network's number of subscriber choice.Rs. 199/-Not Applicable

According to this latest review of Aseem Virtual landline plan connection, now BSNL will charge Rs 199/- for four months to all customers in the BSNL ASEEM virtual landline plan.

Revised Plan detailsRevised Tariff for 4 MonthsAnnual Charges
"Virtual" Landline connections under 'ASEEM' Plan - call diversion from "Virtual" landline number to any one BSNL number / other network's number of subscriber choice.Rs.199/-Rs.599/-

Is there any hidden charges added to bsnl Aseem VL plan?

No, there won't be any type of hidden charges included in the bsnl Aseem plan of 99.
Customer should note that the above charges mentioned above are exclusive of GST i.e customer need pay additional GST on the total plan charges. 


How to migrate existing bsnl Aseem 99 plan customers to new annual plan

Customers with the "ASEEM" plan for call forwarding to any BSNL number (Rs.99/- for 4 months), can be migrated to the revised plan after their existing 4 month subscription expires.

The revised Aseem bsnl tariff plan will be applicable to all existing customers for migration and for new connection customers from 10 September 2021 in all telecommunications circles. All other terms and conditions will remain the same.


What is bsnl aseem plan and what is a virtual landline number?

The service provided by bsnl in the name Aseem plan, customers can get their virtual landline number in their name and BSNL will not provide physical landline connection at their premises. 

All incoming calls to the virtual landline number will be routed and forwarded to the number indicated by the customers from the date of activation on the basis of customer submit application for for call diversion. 


A customer can choose a BSNL number (mobile / landline / FTTH) or a non-BSNL number (mobile / landline / FTTH) of their choice. The FTTH / copper cable is not required to provide a virtual landline connection to a customer. Customers wishing to take advantage of this facility can prepay the required charges.

Migrate to BSNL FTTH Bharat Fiber and get benefits of the FREE ASEEM plan!

If you are a BSNL landline customer, you can simply migrate / upgrade to BSNL's ultra-fast fiber broadband service. BSNL now allows the conversion of the same number in almost all business areas (BAs). 

However, there are some BAs (Business Areas) where landline to FTTH conversion (keeping the old landline number) is currently and technically not possible. In particular, if your landline exchange is from C-DOT, it is not technically possible to convert the same number to FTTH. 


How to activate BSNL FREE Aseem plan?

For these type of issues, customer can take the benefits of BSNL FREE ASEEM PLAN, where you can take advantage of all incoming calls to your old landline number which is automatically routed to your new FTTH BSNL VoIP phone connection. 

BSNL Broadband VoIP configuration for Landline Phones (BSNL FTTH)

To take advantage of the FREE ASEEM PLAN, you must submit the application form along with the application for the new BSNL FTTH connection at your nearest BSNL customer service center (BSNL CSC). This FREE ASEEM is only available to existing landline customers migrating to BSNL FTTH.

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20210912

Base BSNL prepaid tariff plans revised on PAN India basis

Under rationalization of BSNL Tariff Plans the base mobile tariff is revised for all prepaid mobile plans in all Telecom circles.


Public Telecommunication company in India Bharat Sanchar Nigam Limited - BSNL has announced the streamlining of all mobile tariff plans of prepaid bsnl in all telecommunication circles.

Base BSNL prepaid tariff plans

Nearly 14 existing base prepaid tariff of mobile plans will be revised according to 43rd Amendment of TRAI instructions issued from time to time on PAN India basis. 


This bsnl tariff revised charges of prepaid bsnl effected for voice calls, video calls, SMS (BSNL messages), data charges beyond free usage on specific base tariff plans of prepaid and inter-circle roaming for voice, SMS and data services in the Vodafone in Delhi network areas.


The following BSNL prepaid mobile plans are included in this latest rate revision: Prepaid plan vouchers: 153 /199/197/397/399/485/666/699/999/997/1499/1999/2399 and First Recharge Coupon 249 (FRC 249). 

Out of these 14 prepaid plan vouchers, the 997 plan voucher currently on a per-minute tariff will be changed to a per-second rate, while all the others will be on a per-minute rate. 

However, no changes will be made to freebies coming with BSNL PVs or plan validity period for any of the above prepaid plans of bsnl. 

The change in rate is only applicable to the base prepaid main account plan, that is charges for voice calls / SMS / data usage after completion of usage of freebies limit loaded with the plan of bsnl prepaid.

All prepaid user should note this main point that, in addition to the above, BSNL has also revised the minimum recharge amount of prepaid account for sending outgoing SMS using short-codes which are chargeable, which is applicable to all existing and new prepaid mobile customers across India.


Revised bsnl base tariff for prepaid mobile plans (voice / data / SMS and roaming charges) 

Voice call charges for PV 153 / 199 / 197 / 397 / 399 / 485 / 666 / 699 / 999 / 1499 / 1999 / 2399, FRC249, PV 997)

Plan DetailsParticularsPV997
Applicability2G - 3G - 4G2G, 3G, 4G
Voice Call ChargesRs./MinRs./Sec
Pulse rate (Seconds)60 Sec 1 Sec
Local Mobile^^ On-net10.02
Local Mobile^^ Off-net10.02
Local Fixed^^ On-net10.02
 Local Fixed^^ Off-net10.02
STD Mobile On-net1.30.024
STD Mobile Off-net1.30.024
 STD Fixed On-net1.30.024
STD Fixed Off-net1.30.024


Video call charges for PV 153 / 199 / 197 / 397 / 399 / 485 / 666 / 699 / 999 / 1499 / 1999 / 2399, FRC249, PV 997)

Plan Details PV997
Applicability2G - 3G - 4G2G - 3G - 4G
Video Call ChargesRs./MinRs./Sec
Pulse rate (Seconds)60 Sec 1 Sec
Local20.04
STD20.04
IncomingNilNil

SMS charges for PV 153 / 199 / 197 / 397 / 399 / 485 / 666 / 699 / 999 / 1499 / 1999 / 2399, FRC249, PV 997)

Plan DetailsPV199 / 153 / 197 / 397 / 399 / 485 / 666 / 699 / 999 / 1499 / 1999 / 2399, FRC249PV997
Local On-net10.02
Local Off-net10.02
National On-net10.02
National Off-net10.02
International1.30.024
Delivery Report1.30.024

National Roaming voice Call charges in BSNL network for PV 153 / 199 / 197 / 397 / 399 / 485 / 666 / 699 / 999 / 1499 / 1999 / 2399, FRC249, PV 997)

Plan Details PV997
Applicability2G - 3G - 4G2G - 3G - 4G
Voice Call ChargesRs./MinRs./Min
Pulse rate (Seconds)60 Sec60 Sec
Local0.80.8
STD1.151.15
Incoming00

National Roaming SMS charges in BSNL network for PV 153 / 199 / 197 / 397 / 399 / 485 / 666 / 699 / 999 / 1499 / 1999 / 2399, FRC249, PV 997)

Plan Details PV997
Local SMS0.250.25
National SMS0.380.38
International SMS55
IncomingNilNil
Voice SMS TariffNo ChangeNo Change

 

National Roaming video call charges in BSNL network for PV 153 / 199 / 197 / 397 / 399 / 485 / 666 / 699 / 999 / 1499 / 1999 / 2399, FRC249, PV 997)

Plan Details PV997
Pulse rate (Seconds)60 Sec 1 Sec
Local20.05
STD20.05
Incoming10.05

The costs for ISD calls will be the same as for the fixed network ISD rate. There are also no changes to the voice SMS tariff.


Inter Circle Roaming with Vodafone as VLMN in Delhi

a) BSNL customer who is roaming in Delhi with M/s Vodafone as VLMN will be charged according to standard roaming rates (except items #(b) and (c) below). The rates for outgoing SMS and voice calls are as follows: -

ParticularsCharges
Out going Voice CallsRs 0.80 / minute
SMSRs 0.25 / SMS
Data / GPRS0.25 p / 10KB
Incoming Voice CallRs 0.45 / minute

Any type of STV including data STVs will not be applicable for BSNL customer roaming in Delhi with M/s Vodafone as VLMN.

Data / GPRS ParticularsData / GPRS Charges
Activation Charges0
Monthly Subscription0
Volume based usage charges per MB in Rs.(Home Location)Rs 0.25
Usage charges per MB in Rs.(while Roaming)Rs 0.25
Voice Mail ParticularsVoice Mail Charges
RecordingFREE
RetrievalOutgoing Call Charges
CLIPFREE

Important Note:

The function of sending SMS to chargeable short codes is only allowed with prepaid voucher whose MRP is equal to or greater than Rs.147 (the smallest coupon with "unlimited voice function for 30 days of validity" under the prepaid GSM service).


All existing 997 plan customers with a per-minute rate will be migrated to the new PV997 second pulse rate.


The above bsnl tariffs of prepaid will be implemented within 10 working days from 09-02-2021 in all telecommunication circles. 

The implementation of the prepaid tariffs of bsnl will be carried out in accordance with the 43rd Amendment to the Order of Telecom Regulatory Authority of India - TRAI orders / guidelines / clarifications issued from time to time.

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20210907

BSNL e auction of Vanity numbers for FTTH Broadband, Landline connections

BSNL fancy numbers booking started for FTTH Bharat fiber, landline and broadband connections via e auction process with 50 per cent discount.

Article Key Points 

  • Minimum base price and registration amount for LL/BB/FTTH vanity numbers
  • Refundable 50% of the base price on successful higher bid
  • Any customer can participate in the bidding process

Bharat Sanchar Nigam Limited - BSNL, the number one fixed line broadband operator in the country, has decided to start the electronic auction process to sell Vanity Numbers for Bharat Fiber (FTTH), Landline and broadband services. (Check Latest BSNL Broadband plans and FTTH plans)

The auction will be open to the general public who can participate in the procedure by paying the nominal registration fee (non-refundable) and base price at the time for bidding. 

For successful bidder will get 50% of the refundable base price (when bidder reaches higher bid and process successful). 

Vanity numbers bsnl are being sold at no additional cost.

BSNL's Corporate Office has instructed the heads of units to set the base price and registration amount to be paid by the customer. BSNL's corporate office has already set the minimum base price and registration amount for various types of fancy FTTH landline / broadband ftth / broadband adsl numbers. 

BSNL e auction of Vanity numbers
There is no separate website or login page available online, BSNL has also decided to use for this purpose the same web portal "eauction.bsnl.co.in" currently used for the BSNL Vanity Mobile Numbers electronic auction. 

BSNL Fancy numbers / premium numbers have a combination of digits which gives the number a special look. 

BSNL has classified vanity numbers into 3 levels as Level 1, Level 2 and Level 3.

 
The affordable base-price and registration amount for various types vanity numbers of fixed line (Landline) / broadband / FTTH are available as listed below: -

Vanity numberMinimum Base PriceMinimum Registration Amount (non-refundable)When to be offered for open sale through CSCs/web- portal at Base Price.
Level 110.000500/-To be sold under open sale category after 3 e-auction cycles.
Level 25.000500/-To be sold under open sale category after 2 e-auction cycles.
Level 32.000500/-To be sold under open sale category after 1 e-auction cycles.

The above base price amount excluding GST which is chargeable additional. The periodicity of the auction can be maintained for 15 days. Numbers that could not be sold in the auction cycles shown in the table above, for each level, can be removed from the auction process and offered for open sale at the base price (these will be called bidding open category numbers) via CSC / web portal. 

These numbers must be prominently displayed on the Circle website with the base price. The bsnl e-auction portal will maintain a record of e-auction cycles for vanity bsnl numbers. The above instructions will be applicable from 1 September 2021 in all telecom circles.

Procedure to bid in e auction for vanity numbers of LL/BB/FTTH-BB

  • The customer must log in to "eauction.bsnl.co.in" by registering his/her mobile number as a user. This record is also valid for subsequent auctions.
  • Upon registration, customers must provide their address and nearest landline number to identify the exchange code for the selected area.
  • The customer will be able to see the list of numbers corresponding to the exchange code provided by him.
  • The customer must select the available number from the presented list.
  • Customer will be able to bid in the process only after payment of registration charges and 50% of the base amount for the selected number.
  • During the bidding process, the customer will be shown the amount of the quoted offer by the other participants in the offer, against the number selected by SMS on the registered mobile number.
  • The customer can also access and view the offer status of the number selected during the bidding process.
  • At the end of the bidding process, the selected bidders will be informed of the auction status (i.e. the highest quoted amount compared to the selected numbers) via SMS / email.
  • Upon receipt of the notice, the successful bidder should contact the nearest customer service center with the tender details and required documentation for the Customer Acquisition Form (CAF).


The fancy vanity numbers list available levels wise 1, 2, 3 as below: -

DigitsLEVELPatternSampleDescription
6L1?? AAAAAA (ODD)29,111,111Last 6 digits identical (Odd)
7L1? AAAAAAA (Odd)29,999,999Last 7 digits identical (Odd)
6L1?? AAAAAA (EVEN)29,222,222Last 6 digits identical (Even)
7L1? AAAAAAA (Even)28,888,888Last 7 digits identical (Even)
6L1?? UVWXYZ (Ascending)29,123,456Last 6 digits in Ascending / Incremental order
5L1??? AAAAA (ODD)29,233,333Last 5 digits identical (Odd)
5L1??? AAAAA (EVEN)29,322,222Last 5 digits identical (Even)
5L1??? VWXYZ (Ascending)29,212,345Last 5 digits Ascending / Incremental order
6L1?? AAAAAA29,111,111repeated 6 digits at any place
6L1? AAAAAA ?2 999999 6repeated 6 digits at any place
6L1? UVWXYZ ?2 123456 5Ascending 6 digits at any place
6L1?? ZYXWVU (Descending)29,654,321Ending with descending 6 digits
6L1?? AAA BBB29,444,555Pattern of 6 digits
6L1?? ABC ABC29,206,206Pattern of 6 digits
6L1?? XYZ AAA29,456,111Pattern of 6 digits
6L1?? XYZ XYZ29,123,123Pattern of 6 digits
6L1?? AAA XYZ29,111,123Pattern of 6 digits
7L1? AAAA BBB2 9999 555Pattern of 7 Digits
7L1? AAA BBBB2 999 5555Pattern of 7 Digits
7L1? ZYX PQRS29,871,234Pattern of 7 Digits
4L1???? AAAA (ODD)29,871,111Last 4 digits identical (Odd)
4L1???? AAAA (EVEN)29,872,222Last 4 digits identical (Even)
5L1??? ZYXWV (Descending)29,354,321Last 5 digits in descending / decrement order
5L2? AAAAA ??2 99999 52repeated 5 digits at any place
5L2?? AAAAA ?29 11111 5repeated 5 digits at any place
5L2?? ABCBA ?29 12321 5Pattern of 5 digits
6L2?? XYZ (XYZ+1)29,345,346Pattern of 6 digits
6L2?? XYZ (XYZ+10)29,425,435Pattern of 6 digits
6L2?? XYZ (XYZ+100)29,425,525Pattern of 6 digits
6L2?? ACC BCC29,400,700Pattern of 6 digits
6L2?? XYZ ZYX29,123,321Pattern of 6 digits
6L2?? AB AB AB29 75 75 75Pattern of 6 digits
6L2?? AX AY AZ29 45 46 47Pattern of 6 digits
6L2?? AB (AB+2) (AB+4)29 24 26 28Pattern of 6 digits
6L2?? XA YA ZA29 10 20 30Pattern of 6 digits
6L2?? XX YY ZZ29 11 22 33Pattern of 6 digits
6L2?? A BBBB A29 9 3333 9Pattern of 6 digits
7L2AA BB ? BBB22 99 5 999Pattern of 7 digits
7L2? AAA BB CC2 888 99 55Pattern of 7 digits
7L2AA BB ? CCC22 99 2 555Pattern of 7 digits
7L2AA ? AAA BB22 0 222 55Pattern of 7 digits
6L2?? AA BBBB29 88 2222Pattern of 6 digits
8L2ABCD DCBA29,255,292Mirror / Shadow of 4 digits
3L3????? AAA (ODD)29,257,111Last 3 digits identical (Odd)
3L3????? AAA (EVEN)29,257,222Last 3 digits identical (Even)
3L3????? XYZ29,257,123Last 3 digits in Ascending / Incremental order
4L3???? ZYXW29,454,321Last 4 digits in descending / decrement order
4L3??? AAAA ?293 1111 5repeated 4 digits at any place
4L3?? AAAA ??29 1111 52repeated 4 digits at any place
4L3? AAAA ???2 1111 523repeated 4 digits at any place
5L3??? AA BBB295 11 222Pattern of 5 digits
5L3??? AAA BB29,511,122Pattern of 5 digits
5L3?? AA ? AAA29 22 6 222Pattern of 5 digits
5L3?? AAA ? AA29 222 6 22Pattern of 5 digits
5L3?? VW ? XYZ29 12 6 345Pattern of 5 digits
5L3?? VWX ? YZ29 123 6 45Pattern of 5 digits
RFancy????? 78629,476,786Holy number ending with 786
RFancy???? 786 ?29,467,860Holy Number at any place
RFancy??? 786 ??29,478,600Holy Number at any place
RFancy?? 786 ???29,786,123Holy Number at any place
RFancy????? 10829,834,108Holy number ending with 108
RFancy???? 100829,801,008Holy number ending with 1008
3Fancy???? AAA ?29,231,112repeated 3 digits at any place
3Fancy??? AAA ??29,311,123repeated 3 digits at any place
3Fancy?? AAA ???29,111,235repeated 3 digits at any place
4Fancy???? AA BB2954 22 55Pattern of 4 digits
4Fancy???? AB AB2954 75 75Pattern of 4 digits
4Fancy???? ABBA29,585,115Pattern of 4 digits
4Fancy???? XY (XY+1)2978 25 26Pattern of 4 digits
4Fancy???? XY (XY+10)2978 25 35Pattern of 4 digits
....? ABCDEFGHALL ARE RANDOM NUMBER 
....PQRSTUVWXYZALL ARE SEQUENTIAL / RELATIONAL NUMBER

Process to BSNL e-auction for vanity number: why is it needed?

Highly demanded phone numbers that have a specific sequence that simplifies their communication identity are called Vanity / Fancy / Premium numbers. 

These numbers segregate into different patterns depending on their repetition and representation sequence. 


BSNL planned to create a special platform premium numbers for Fiber to the Home Broadband connections, Landline connections for those customers who intend to match their mobile number or to remember easily. 

These premium numbers to be available to customers who are more fascinated by fancy numbers.


As the demand is extremely high, these numbers are grouped together for the auction so that each individual can have the opportunity to get the number they prefer by participating in the auction held on this website (https: //eauction.bsnl .co.in /). 

Overall, this website creates a transparent environment that opens a way to explore our valuable services to the public.

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20210905

BSNL Promotional Schemes 2021 launches for Prepaid mobile user

BSNL to launch promotional offer for prepaid mobile customers with account validity expired under GSM mobile services. This offer is also known as one of the bsnl promo code scheme which is applicable to all prepaid mobile bsnl users.


Public Telecommunications company Bharat Bharat Sanchar Nigam Limited - BSNL keeping view of upcoming festivals planned to launch of promotional offers for its existing prepaid customers who are under GP2 condition. 

BSNL Promotional Schemes 2021

Based on the most recent information published on bsnl official website bsnl.co.in, BSNL authorities have decided to allow the incoming messages i.e SMS to all prepaid mobile customers with validity expired account and are currently in grace period 2 status.


However, this facility of incoming SMS is provided who's prepaid account validity period is expired and only to prepaid mobile customers residing in the regions of North and West Zones. At the same time, BSNL has decided restricted this facility the incoming SMS facility to all prepaid mobile customers with expired validity account in the regions of East and South Zones. 


BSNL Promotional offers/schemes announced from time to time for prepaid subscribers as said above will be available for limited period of 60 days starting from 6 September 2021 in all telecommunications circles.


Before you read bsnl promotional scheme article, know


As per BSNL official statement on the launch of promotional offers for prepaid mobile customers who prepaid account mobile number is inactive and under grace period 2 (GP2) status reads as follows: -
 

  1. North and West INs can have an incoming SMS service with GP2 customers for a period of 60 days under promotional prepaid offer.
  2. South Zone and East Zone IN this scheme of incoming SMS to GP2 customers for a period of 60 days launched for promotional basis and promote/encourage GP2 customers on VLR to recharge and become active customers.


Terms and conditions: -

  • South Zone/East Zone can temporarily restore incoming SMS facility to GP2 customers of bsnl prepaid to send SMS messages on VLR to facilitate recharging.
  • However, this incoming SMS offer should not be allowed to GP2 customers in VLR for more than 3 consecutive days.
  • In any case, the Outgoing Voice / SMS sending of GP2 customers may not be allowed. It should always be restricted and cap the limit to GP2 customers.


The above promotional offer will be available and applicable for a period of 60 days from 09-06-2021 onwards. The implementation of the bsnl tariffs will be carried out following the 43rd Amendment of Telecom Regulatory Authority of India - TRAI orders/guidelines/clarifications issued from time to time. 


Prepaid mobile customers with expired validity can activate any bsnl plan extension recharge or bsnl plan validity extension special vouchers according to their needs. 

  1. Under North Zone (NZ) telecom circles: - Punjab, Haryana, Himachal Pradesh, Rajasthan, Jammu and Kashmir, Uttar Pradesh (O), Uttar Pradesh (E), and Uttaranchal.
  2. Under South Zone (SZ) telecom circles: - Kerala, Tamil Nadu, Chennai, Karnataka, Telangana, and Andhra Pradesh
  3. Under West Zone (WZ) telecom circles: - Gujarat, Maharashtra, Madhya Pradesh, and Chhattisgarh.
  4. Under East Zone (EZ) telecom circles: - Andaman and Nicobar, Assam, Bihar, Jharkhand, Calcutta, Northeast I, Northeast II, Orissa, and West Bengal.

BSNL TARIFF suggestion:

Instead of recharge every month and avoid prepaid number disconnection it is better to go for one year validity prepaid plans or half year bsnl prepaid recharge plans (BSNL Prepaid plan vouchers). 

BSNL already launched annual and half-year validity prepaid plans, which offers truly unlimited voice call, unlimited data usage with FUP limit, SMS benefits and extra third-party service account access at free of cost.

  • Annual Plans at Discount rate: BSNL 1499 prepaid plan | BSNL 1999 prepaid plan | BSNL 2399 prepaid plan (Extra validity)
  • Half-Year plans: BSNL 699 prepaid plan | BSNL 997 prepaid plan and BSNL 999 prepaid plan

BSNL Validity Extension Recharge plans for Inactive users at Discount rate

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20210903

Dial BSNL Customer Care Number for excess bill Complaints and Service faults

Now Cluster BSNL Customer Care Number – Toll Free BSNL Helpdesk solve excess billing complaints and service related problems. 


Article Key points BSNL 

  • BSNL customer grievance contact less number for billing and services
  • BSNL Cluster based services help subscribers to contact responsible person
  • BSNL new billing method of invoice generated will disclose the details of Accounts Officer and Manger numbers

 
BSNL started contact-less services for BSNL customers to contact the cluster in charge in related to bsnl billing complaint problems or complaints related to the service offered by PSU BSNL.

Dial BSNL Customer Care Number

Public Telecommunications Company Bharat Sanchar Nigam Limited - BSNL has begun printing the name and contact telephone number of the responsible cluster-in-charge, as well as the special Officer for Accounts, on extra billing invoices issued to Bharat Fiber and Fixed Line (FTTH) customers. 

This move will really help customers as they can contact affected BSNL officials with their bsnl broadband excess billing complaints or service related complaints without the need to visit BSNL customer service center during these pandemic days.


If you have a problem with the bsnl services, you can report it directly to the responsible Cluster in-charge whose office name and telephone number will be printed on the second page of your telephone bill. Likewise, for billing related issues, customers can directly call the Account Officer (Telecom Revenue) in their area, which will also be printed on the bsnl bill payment invoice. 

According to the most recent information, BSNL has started this new initiative since August 2021 in the in all telecommunications circles. In other words, BSNL telephone bills issued after August 2021 will contain the name and contact telephone number of the bsnl area manager and bsnl area account officer.

Read: Frequently Asked Questions on BSNL Customer Care Number

 
It was decided to make it mandatory to print the name and fixed telephone number of the Telecom Revenue Accounts Officer area office who is responsible to resolve the bsnl bill invoices generated or issued to customers for fixed network, broadband and FTTH services.


BSNL's corporate office has already mandated telecommunications circles to ensure that area and cluster wise data are shared with their respective BSNL data center, in order to allow printing of these details on invoices to be issued starting August 2021. In the event of any subsequent changes to the above details from time to time, the updated details will also be immediately provided to the respective BSNL Data Center to facilitate printing of current contact details on invoices.

BSNL started new Contact less Helpline Services in August 2021!

We checked and confirmed the same on the latest BSNL phone bill issued in August 2021. On that invoice on the second page, we found the name and contact number of the BSNL officer in our area.
However, we cannot find the accountant's name and contact number (TR) on the last invoice issued in August 2021. 

Indeed, it is clearly written on the invoice itself that we must contact the Telecom Revenue Accounts Officer for bsnl within 60 days of from the date of bill generated in related to billing complaints like excess or any other service charges etc., in the invoice or complaint about billing. But the sad part is that the BSNL invoice does not contain information on the name or contact number of the TR BSNL Accounts Officer in related to raise complaint for billing complaints.


BSNL Toll FREE Numbers for Complaint Registration

BSNL’s Toll Free Numbers for complaint registration or customer support are given below. If you are facing any issues / complaints about BSNL Services, you can immediately launch your complaint by dialing Toll Free Numbers of BSNL. Customers can also use BSNL Selfcare Portal / My BSNL App / BSNL Website (BAVA Chatbot) to register their complaint or grievance.
BSNL Complaint Booking Procedure through Online Public Grievance Portal (PG Portal)

Service CategoryToll Free Customer Care Number (from BSNL Network)Toll Free Customer Care Number (from Any Network)
BSNL Landline198 / 15001800 345 1500
BSNL GSM Mobile15031800 180 1503
BSNL Broadband - Bharat Fiber FTTH Broadband198 / /12678 / 15041800 180 1504
BSNL MPLS & Other Data Services1800 425 19571800 425 1957


If your problem is not resolved within satisfactory time period or BSNL Staff/Officials are not resolving the problem then there is a way to bring your problem / complaint to higher level by registering complains at BSNL Public Grievances (PG) Complaints Portal to resolve the issue within a specific time frame. Open your web browser and just visit BSNL Public Grievance Registration Portal @ http://pgrms.bsnl.co.in/pgs/internet/pgwebregn.asp

After filling the details, just click on submit then you will get your unique complaint ID. Note down this ID, so that we may follow up the registered complaint in future. Customers can check the status of already registered grievance @  http://pgrms.bsnl.co.in/pgs/internet/pgstatuswebregn.asp

BSNL Customer Care Helpline numbers in India for Various Services

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20210830

Now Pay BSNL FTTH Broadband bill via CBP Wallet services

Paying monthly internet bills of is not big task now, BSNL eased the services for paying bills through its outsourcing Customer Service Centers across India.

 

Public Telecommunications Company Bharat Sanchar Nigam Limited - BSNL's FTTH customers typically pay their broadband plans internet bills via the BSNL bill payment portal or the My BSNL app.

Pay BSNL FTTH Broadband bill

Most the limited companies or retail shops or few customers having broadband ftth connection customers who always prefer to pay their monthly rental bills through BSNL Customer Service Centers (BSNL CSC) instead of pay bsnl bill online


BSNL strategically moving in broadband market for rendering its services in all telecommunications circles opting channel partners for providing new Bharat Fiber (FTTH) connections / fault rectification via franchisees / TIP (telecommunication infrastructure provider) / LCO / MSO. 


In addition to sales, marketing, procurement and maintenance, these FTTH franchisees can also collect BSNL FTTH (Bharat Fiber) bills directly from their customers.


BSNL Employees opting BSNL VRS scheme few years ago, most BSNL Customer Service Centers (BSNL CSCs) have been outsourced to operate and collect revenue / bills from customers. 


Payment of FTTH BSNL bills was not possible from such Customer Service Centers (BSNL Outsourced Customer Service Centers) if FTTH connections were provided by Franchisee / LCO BSNL. 


Large number of BSNL FTTH broadband customers facing problems and difficulties for payment of broadband bill, especially seniors who always rely on BSNL's Customer Service Centers for paying their bills.


Now, based on the response from BSNL FTTH customers and the recommendations of the field units, the BSNL authorities have decided to allow the payment of BSNL FTTH (Bharat Fiber) bills also through CSC BSNL in outsourcing. 

The ability to accept payment of FTTH bills has been made available to BSNL's CSCs in outsourcing as of August 16, 2021 in all telecommunications circles.


BSNL's outsourced CSCs use the CBP Wallet system to collect payments from fixed and broadband customers. They can now use their existing CBP wallet system to accept payment of FTTH bills as well. However, there is a problem with the above bill payment scheme for BSNL FTTH affiliates. 

BSNL is already offering commission to outsourced CSCs for collecting fixed / broadband / mobile phone bills from customers. In case of payment of the BSNL FTTH (Bharat Fiber) bill, the commission payable to CSC in outsourcing will be deducted from the amount of the BSNL FTTH / LCO / MSO revenue share. 

BSNL will deduct the commission payable to CSC in outsourcing as FTTH Partner Collection Fee from the monthly bill prepared through the FMS system.


Accepting BSNL FTTH (Bharat Fiber) bills through all BSNL Customer Service Centers (Direct / Outsourced Customer Service Centers) is indeed a welcome move by BSNL. This will certainly increase the revenue collection performance of the power supply in the coming months. 

Customers who are familiar with paying bills online can use the BSNL payment portal or the My BSNL app during these pandemic days. BSNL FTTH partners can directly collect the bill amount from their customers and make the payment via their FTTH Wallet app.

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