BSNL customer care portal number

BSNL Customer Care Support - How to contact BSNL via phone, email, Twitter support account and bsnl selfcare portal.

BSNL is the state-owned telecommunications company founded in 2000. Since then, it has provided voice and Internet services via fixed and mobile lines. With its services spread across India, BSNL has more than 120 million users in urban and rural areas. Users may need to contact BSNL for various reasons.

Unlike private telecom companies such as Reliance Jio, Airtel or Vodafone Idea (Vi), where customer complaints are only handled via common toll-free numbers, email IDs and Twitter accounts, BSNL handles customer complaints at the telecom circle level. PSU Telecommunications, in addition to having common services. Therefore, it can be confusing for you when it comes to filing a complaint or reporting a problem to BSNL.

BSNL customer care portal

In the beginning, talking to customer service was only available through a toll-free number. In this digital age, there are several ways to contact BSNL customer service, including:

  • Toll-free number
  • E-mail
  • Twitter
  • Official portal for self-care

Besides raising the complaint, the other reason users want to call customer service is for a new SIM activation. In this article we will list the various options available to us for contacting BSNL customer service for users residing in their respective telecommunications circles.

How to contact BSNL customer care service via the toll-free number

BSNL offers various services to its customers including fixed telephony, broadband, prepaid and postpaid GSM and business services. Therefore, users should know which number to dial for the resolution of the complaint. 

BSNL customer care portal

Below is the list of toll-free numbers that you can call 24/7 for general complaints and inquiries relating to all BSNL services: (Check latest BSNL Landline Connection Tariff plans)

BSNL Landline Customer Care service numbers

BSNL has a landline subscriber base of nearly Rs 2 crore in India. Landline users can contact customer service executives 24/7 by dialing one of the following toll-free numbers.

BSNL customer care portal

BSNL Landline Customer care number
1500 from BSNL mobile or Landline
1800-345-1500 from other operator mobile or Landline

BSNL Mobile Postpaid / Prepaid GSM Customer Care Service Numbers

BSNL has a market share of more than 10% in prepaid and postpaid mobile services in India with a subscriber base of 118 million.

BSNL customer care portal

 Both BSNL Prepaid Tariff plans and BSNL Postpaid Tariff plan users can register their complaints or request information about offers and other services by calling one of the following toll-free numbers. (Check Latest BSNL Tariff Plans Mobile)

BSNL Mobile Customer care number (Prepaid/Postpaid)
1503 from BSNL mobile or Landline
1800-180-1503 from other operator mobile or Landline

BSNL Broadband Customer Care service numbers

BSNL is experiencing a decline in India's broadband subscriber base, thanks to stiff competition from private operators such as ACT Fibernet, Airtel Xstream Fiber, Jio Fiber, etc. It remains a strong player in the rural market thanks to the deep roots it has had. in remote areas for a long time. 

BSNL customer care portal

Currently, the broadband subscriber base is 7.75 million. BSNL offered its users two ways to call their helpline: (Check latest BSNL Broadband plans over Bharat Fiber FTTH services)

BSNL Broadband Customer care number
1504 from BSNL mobile or Landline
1800-345-1504 from other operator mobile or Landline

BSNL Enterprise Services customer service numbers

BSNL offers a number of business services including Multi-protocol Label Switching VPN (MPLS), Internet Leased Line (ILL), Managed Network Services (MNS), Bulk SMS, Dark Fiber and others. Customers using any of the aforementioned services can call or text customer service by dialing the following numbers:

BSNL Enterprise ServicesBSNL Official Websites
SMS Short Code for BSNL-57007
SMS Other Operators-9482157007
Leased Line Call Centre: 1800-425-1957

BSNL Fixed network, broadband and fiber Bharat - List of problems users can complain about via the portal
BSNL's fixed network, broadband and Bharat Fiber customers can submit their complaints via the Self Care portal if they have the following problems:

  • Dead phone
  • Completely out of order
  • Broadband interruption on the line
  • Noisy
  • Broadband completely out of order
  • Low broadband speed (Check Your BSNL Broadband Speed)
  • Broadband username / password
  • Others

How to contact BSNL customer care service via Twitter?

Twitter is the leading platform that helps businesses reach customers to solve major and minor problems customers encounter while using the services. BSNL has specific Twitter identifiers for each telecommunication circle. 

All BSNL fixed, broadband, prepaid and postpaid telephone users in their respective telecommunications circles can tag or send their request to their respective Twitter identifiers. Customer service executives will communicate with users with the solution in the response form. In any case, if users feel that the first level of complaint is not addressed or is not satisfactory, they can tag BSNL's president and CEO.

Twitter LinkTelecom Circle
https://twittercom/BSNLCorporate BSNL Corporate Office
https://twittercom/bsnl_tt BSNL Telangana
https://twittercom/BSNL_KTK BSNL Karnataka
https://twittercom/bsnl_ap_circle BSNL Andhra Pradesh
https://twittercom/BSNL_KL BSNL Kerala
https://twittercom/BSNL_BR BSNL Bihar
https://twittercom/BSNL_RJ BSNL Rajasthan
https://twittercom/BSNL_JKD BSNL Jharkhand
https://twittercom/BSNL_CHTD BSNL Chennai
https://twittercom/BSNL_UKD BSNL Uttarakhand
https://twittercom/BSNL_UPW BSNL UP West
https://twittercom/BSNL_JK BSNL Jammu & Kashmir
https://twittercom/BSNL_KOTD BSNL Kolkata
https://twittercom/BSNL_PB BSNL Punjab
https://twittercom/BSNL_OR BSNL Odisha
https://twittercom/BSNL_CG_Circle BSNL Chhattisgarh
https://twittercom/BSNL_GJ BSNL Gujarat
https://twittercom/BSNL_HR BSNL Haryana
https://twittercom/BSNL_WB BSNL West Bengal
https://twittercom/BSNL_NE1 BSNL North East 1
https://twittercom/BSNL_UPE BSNL UP East
https://twittercom/BSNL_AN BSNL Andaman and Nicobar
https://twittercom/BSNL_NE2 BSNL North East 2
https://twittercom/BSNL_TN BSNL Tamil Nadu
https://twittercom/BSNL_MP_Circle BSNL Madhya Pradesh
https://twittercom/CMDBSNL BSNL Chairman and Managing Director Madhya Pradesh) Chairman and Managing Director

How to contact BSNL customer care service by email

As reported earlier in this article, BSNL has status-specific email identification numbers and customer service numbers to address customer issues and complaints. This feature can be used by all BSNL users (including landline, broadband, prepaid and postpaid). To make it easier for you to contact the operator, we have listed all phone numbers and email IDs to make it easier for you to contact the operator in case of problems:

BSNL customer care portal

Circle NamePhone numberEmail ID
Andaman & Nicobar 03192-233800
Andhra Pradesh 040-23201212
Assam 0361-2736394
Bihar 0612-2205900
Chhattisgarh  0771-2229300
Chennai 044-26400088
Gujarat 079-26481366
Himachal Pradesh 0177-2628880
Calcutta 033-22438000
Jharkhand 0171-2602700
Haryana 0651-2208800
Jammu & Kashmir 0191-2477222/0191-2477789
Karnataka 080-25555111/080-22865300
Kerala 0471-2306600
Madhya Pradesh 0755-2570700
Maharashtra 022-26619001
North East 0364-2504181/03862-235888
Odisha 0674-2535399
North East 0364-2504181/03862-235888
Odisha 0674-2535399

How to file a complaint through the BSNL Selfcare portal?

BSNL Fiber, landline and broadband users can submit their complaint through the self-help portal in simple steps. You don't need to register or log in to submit your complaint.

  • Visit the BSNL Selfcare portal
  • Click the "Register Complaint" link in the sidebar.
  • On the next page, choose "Register Complaint".
  • Choose the "Type of service" from the drop-down menu
  • If you use broadband and landline, you will be asked to enter the phone number
  • Choose the type of complaint from the list
  • Enter the captcha
  • Click on "Submit Complaint".

Step by Step procedure to Manage your BSNL Service Account at BSNL Selfcare Portal
Once the complaint has been submitted, you will be provided with a "Service ID" through which you can monitor the status of the complaint on the same portal (link).

How to Check BSNL Broadband connection / Bharat Fibre FTTH connection Speed?

As all know that BSNL one of high speed internet service provider in India, Offers Affordable Broadband plans over Bharat Fiber (FTTH) connection. There are number of high-speed Unlimited broadband plans available at speed ranging 100Mbps to 1GB above at affordable monthly rental charges. Simply, to Check all Your BSNL Internet Broadband Connection Speed (BSNL Broadband Speed Test)

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