BSNL Customer Care Support - How to contact BSNL via phone, email, Twitter support account and bsnl selfcare portal.
BSNL is the state-owned telecommunications company founded in 2000. Since then, it has provided voice and Internet services via fixed and mobile lines. With its services spread across India, BSNL has more than 120 million users in urban and rural areas. Users may need to contact BSNL for various reasons.
Unlike private telecom companies such as Reliance Jio, Airtel or Vodafone Idea (Vi), where customer complaints are only handled via common toll-free numbers, email IDs and Twitter accounts, BSNL handles customer complaints at the telecom circle level. PSU Telecommunications, in addition to having common services. Therefore, it can be confusing for you when it comes to filing a complaint or reporting a problem to BSNL.
In the beginning, talking to customer service was only available through a toll-free number. In this digital age, there are several ways to contact BSNL customer service, including:
- Toll-free number
- Official portal for self-care
Besides raising the complaint, the other reason users want to call customer service is for a new SIM activation. In this article we will list the various options available to us for contacting BSNL customer service for users residing in their respective telecommunications circles.
How to contact BSNL customer care service via the toll-free number
BSNL offers various services to its customers including fixed telephony, broadband, prepaid and postpaid GSM and business services. Therefore, users should know which number to dial for the resolution of the complaint.
Below is the list of toll-free numbers that you can call 24/7 for general complaints and inquiries relating to all BSNL services: (Check latest BSNL Landline Connection Tariff plans)
BSNL Landline Customer Care service numbers
BSNL has a landline subscriber base of nearly Rs 2 crore in India. Landline users can contact customer service executives 24/7 by dialing one of the following toll-free numbers.
| BSNL Landline Customer care number |
|---|
| 1500 from BSNL mobile or Landline |
| 1800-345-1500 from other operator mobile or Landline |
BSNL Mobile Postpaid / Prepaid GSM Customer Care Service Numbers
BSNL has a market share of more than 10% in prepaid and postpaid mobile services in India with a subscriber base of 118 million.
Both BSNL Prepaid Tariff plans and BSNL Postpaid Tariff plan users can register their complaints or request information about offers and other services by calling one of the following toll-free numbers. (Check Latest BSNL Tariff Plans Mobile)
| BSNL Mobile Customer care number (Prepaid/Postpaid) |
|---|
| 1503 from BSNL mobile or Landline |
| 1800-180-1503 from other operator mobile or Landline |
BSNL Broadband Customer Care service numbers
BSNL is experiencing a decline in India's broadband subscriber base, thanks to stiff competition from private operators such as ACT Fibernet, Airtel Xstream Fiber, Jio Fiber, etc. It remains a strong player in the rural market thanks to the deep roots it has had. in remote areas for a long time.
Currently, the broadband subscriber base is 7.75 million. BSNL offered its users two ways to call their helpline: (Check latest BSNL Broadband plans over Bharat Fiber FTTH services)
| BSNL Broadband Customer care number |
|---|
| 1504 from BSNL mobile or Landline |
| 1800-345-1504 from other operator mobile or Landline |
BSNL Enterprise Services customer service numbers
BSNL offers a number of business services including Multi-protocol Label Switching VPN (MPLS), Internet Leased Line (ILL), Managed Network Services (MNS), Bulk SMS, Dark Fiber and others. Customers using any of the aforementioned services can call or text customer service by dialing the following numbers:
| BSNL Enterprise Services | BSNL Official Websites |
|---|---|
| 18004257007 | https://www.bsnl.co.in |
| SMS Short Code for BSNL-57007 | https://selfcare.bsnl.co.in |
| SMS Other Operators-9482157007 | https://portal.bsnl.in |
| Email Id-ebenquiry@bsnl.co.in | https://bsnlepay.com |
| Leased Line Call Centre: 1800-425-1957 | https://www.bsnltariff.com |
BSNL Fixed network, broadband and fiber Bharat - List of problems users can complain about via the portal
BSNL's fixed network, broadband and Bharat Fiber customers can submit their complaints via the Self Care portal if they have the following problems:
- Dead phone
- Completely out of order
- Broadband interruption on the line
- Noisy
- Broadband completely out of order
- Low broadband speed (Check Your BSNL Broadband Speed)
- Broadband username / password
- Others
How to contact BSNL customer care service via Twitter?
Twitter is the leading platform that helps businesses reach customers to solve major and minor problems customers encounter while using the services. BSNL has specific Twitter identifiers for each telecommunication circle.
All BSNL fixed, broadband, prepaid and postpaid telephone users in their respective telecommunications circles can tag or send their request to their respective Twitter identifiers. Customer service executives will communicate with users with the solution in the response form. In any case, if users feel that the first level of complaint is not addressed or is not satisfactory, they can tag BSNL's president and CEO.
| Twitter Link | Telecom Circle |
|---|---|
| https://twittercom/BSNLCorporate | BSNL Corporate Office |
| https://twittercom/bsnl_tt | BSNL Telangana |
| https://twittercom/BSNL_KTK | BSNL Karnataka |
| https://twittercom/bsnl_ap_circle | BSNL Andhra Pradesh |
| https://twittercom/BSNL_KL | BSNL Kerala |
| https://twittercom/BSNL_BR | BSNL Bihar |
| https://twittercom/BSNL_RJ | BSNL Rajasthan |
| https://twittercom/BSNL_JKD | BSNL Jharkhand |
| https://twittercom/BSNL_CHTD | BSNL Chennai |
| https://twittercom/BSNL_UKD | BSNL Uttarakhand |
| https://twittercom/BSNL_UPW | BSNL UP West |
| https://twittercom/BSNL_JK | BSNL Jammu & Kashmir |
| https://twittercom/BSNL_KOTD | BSNL Kolkata |
| https://twittercom/BSNL_PB | BSNL Punjab |
| https://twittercom/BSNL_OR | BSNL Odisha |
| https://twittercom/BSNL_CG_Circle | BSNL Chhattisgarh |
| https://twittercom/BSNL_GJ | BSNL Gujarat |
| https://twittercom/BSNL_HR | BSNL Haryana |
| https://twittercom/BSNL_WB | BSNL West Bengal |
| https://twittercom/BSNL_NE1 | BSNL North East 1 |
| https://twittercom/BSNL_UPE | BSNL UP East |
| https://twittercom/BSNL_AN | BSNL Andaman and Nicobar |
| https://twittercom/BSNL_NE2 | BSNL North East 2 |
| https://twittercom/BSNL_TN | BSNL Tamil Nadu |
| https://twittercom/BSNL_MP_Circle | BSNL Madhya Pradesh |
| https://twittercom/CMDBSNL | BSNL Chairman and Managing Director |
| https://twitter.com/BSNL_MP_Circle | BSNL Madhya Pradesh) |
| https://twitter.com/CMDBSNL | BSNL Chairman and Managing Director |
How to contact BSNL customer care service by email
As reported earlier in this article, BSNL has status-specific email identification numbers and customer service numbers to address customer issues and complaints. This feature can be used by all BSNL users (including landline, broadband, prepaid and postpaid). To make it easier for you to contact the operator, we have listed all phone numbers and email IDs to make it easier for you to contact the operator in case of problems:
| Circle Name | Phone number | Email ID |
|---|---|---|
| Andaman & Nicobar | 03192-233800 | cgm_an@bsnl.co.in |
| Andhra Pradesh | 040-23201212 | pg_ap_gmo@bsnl.co.in |
| Assam | 0361-2736394 | gmadmin_assam@bsnl.co.in |
| Bihar | 0612-2205900 | gmo_bihar@bsnl.co.in |
| Chhattisgarh | 0771-2229300 | pg_cgappeal@bsnl.co.in |
| Chennai | 044-26400088 | suseelagopi.sg@gmail.com |
| Gujarat | 079-26481366 | gmnwocfa@gmail.com |
| Himachal Pradesh | 0177-2628880 | app_auth_hp@bsnl.co.in |
| Calcutta | 033-22438000 | gmsmctd@bsnl.co.in |
| Jharkhand | 0171-2602700 | gm_cfa_hr@bsnl.co.in |
| Haryana | 0651-2208800 | gmcfajkd@gmail.com |
| Jammu & Kashmir | 0191-2477222/0191-2477789 | gmcfajk@gmail.com/ gmnwpcmjk@gmail.com |
| Karnataka | 080-25555111/080-22865300 | appellate_msktk@gmail.com/gmhrabgtd@gmail.com |
| Kerala | 0471-2306600 | gmhrkerala@gmail.com |
| Madhya Pradesh | 0755-2570700 | gm_regulation@bsnl.co.in |
| Maharashtra | 022-26619001 | gmnwocfa@bsnl.co.in |
| North East | 0364-2504181/03862-235888 | gmhrne1@gmail.com |
| Odisha | 0674-2535399 | gmcfaor@gmail.com |
| North East | 0364-2504181/03862-235888 | gmhrne1@gmail.com |
| Odisha | 0674-2535399 | gmcfaor@gmail.com |
How to file a complaint through the BSNL Selfcare portal?
BSNL Fiber, landline and broadband users can submit their complaint through the self-help portal in simple steps. You don't need to register or log in to submit your complaint.
- Visit the BSNL Selfcare portal
- Click the "Register Complaint" link in the sidebar.
- On the next page, choose "Register Complaint".
- Choose the "Type of service" from the drop-down menu
- If you use broadband and landline, you will be asked to enter the phone number
- Choose the type of complaint from the list
- Enter the captcha
- Click on "Submit Complaint".
Step by Step procedure to Manage your BSNL Service Account at BSNL Selfcare Portal
Once the complaint has been submitted, you will be provided with a "Service ID" through which you can monitor the status of the complaint on the same portal (link).
How to Check BSNL Broadband connection / Bharat Fibre FTTH connection Speed?
As all know that BSNL one of high speed internet service provider in India, Offers Affordable Broadband plans over Bharat Fiber (FTTH) connection. There are number of high-speed Unlimited broadband plans available at speed ranging 100Mbps to 1GB above at affordable monthly rental charges. Simply, to Check all Your BSNL Internet Broadband Connection Speed (BSNL Broadband Speed Test)
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