To resolve the call drop problem and on call quality, the Indian government unveiled its Integrated Voice Response System (IVRS) system to get direct feedback from telecom subscribers.
As per latest information, the IVRS system is currently available in Delhi, Mumbai, Punjab, Uttarpradesh, Uttarakhnad, Maharashtra and Goa and extended this facility in other state shortly said, the Department of Telecommunication (DoT) official.
In a Statement Minister of Communications Manoj Sinha said, ‘The platform is channel to capture feedback from the subscribers and this voice of the customer can be used to improve the services that are being offered to them. The government will initially use the platform for call drops and will extend this provision to other areas in the further to capture consumer feedback.
In detailed he also added, ‘Subscriber will receive an IVRS call from the short code 1955 and will be asked few questions whether they are facing problem on call drops in there area?
Customers in reply can send a Toll-free SMS to the same short digit code 1955 containing the location of city/town/village, where they might be facing the problem of frequent call drop.
Through this process the feedback of the telecom subscriber feedback will be submitted to Indian telecom carriers so that they can improve their service in the identified areas where subscriber submitted feedback on call drops.
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