Paying monthly internet bills of is not big task now, BSNL eased the services for paying bills through its outsourcing Customer Service Centers across India.
Public Telecommunications Company Bharat Sanchar Nigam Limited - BSNL's FTTH customers typically pay their broadband plans internet bills via the BSNL bill payment portal or the My BSNL app.
Most the limited companies or retail shops or few customers having broadband ftth connection customers who always prefer to pay their monthly rental bills through BSNL Customer Service Centers (BSNL CSC) instead of pay bsnl bill online.
BSNL strategically moving in broadband market for rendering its services in all telecommunications circles opting channel partners for providing new Bharat Fiber (FTTH) connections / fault rectification via franchisees / TIP (telecommunication infrastructure provider) / LCO / MSO.
In addition to sales, marketing, procurement and maintenance, these FTTH franchisees can also collect BSNL FTTH (Bharat Fiber) bills directly from their customers.
BSNL Employees opting BSNL VRS scheme few years ago, most BSNL Customer Service Centers (BSNL CSCs) have been outsourced to operate and collect revenue / bills from customers.
Payment of FTTH BSNL bills was not possible from such Customer Service Centers (BSNL Outsourced Customer Service Centers) if FTTH connections were provided by Franchisee / LCO BSNL.
Large number of BSNL FTTH broadband customers facing problems and difficulties for payment of broadband bill, especially seniors who always rely on BSNL's Customer Service Centers for paying their bills.
Now, based on the response from BSNL FTTH customers and the recommendations of the field units, the BSNL authorities have decided to allow the payment of BSNL FTTH (Bharat Fiber) bills also through CSC BSNL in outsourcing.
The ability to accept payment of FTTH bills has been made available to BSNL's CSCs in outsourcing as of August 16, 2021 in all telecommunications circles.
BSNL's outsourced CSCs use the CBP Wallet system to collect payments from fixed and broadband customers. They can now use their existing CBP wallet system to accept payment of FTTH bills as well. However, there is a problem with the above bill payment scheme for BSNL FTTH affiliates.
BSNL is already offering commission to outsourced CSCs for collecting fixed / broadband / mobile phone bills from customers. In case of payment of the BSNL FTTH (Bharat Fiber) bill, the commission payable to CSC in outsourcing will be deducted from the amount of the BSNL FTTH / LCO / MSO revenue share.
BSNL will deduct the commission payable to CSC in outsourcing as FTTH Partner Collection Fee from the monthly bill prepared through the FMS system.
Accepting BSNL FTTH (Bharat Fiber) bills through all BSNL Customer Service Centers (Direct / Outsourced Customer Service Centers) is indeed a welcome move by BSNL. This will certainly increase the revenue collection performance of the power supply in the coming months.
Customers who are familiar with paying bills online can use the BSNL payment portal or the My BSNL app during these pandemic days. BSNL FTTH partners can directly collect the bill amount from their customers and make the payment via their FTTH Wallet app.
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