TRAI has set a standard of realizing a minimum of 90 per cent of service pleasure for overall telecom services on a scale of 1-7 in eleven telecom services in Kerala Telecom Circle. The key restrictions included in the survey are customer satisfaction connected to provision of services, billing performance, help services network performance, dependability and availability, maintainability and additional services.
Following to the above TRAI report, Reliance, Idea, Tata Teleservices and Sistema Shyam (MTS) grasp 4th to 7th places. The report is based on the evaluation of the independent agencies that TRAI hired for doing customer satisfaction surveys of telecom services for the period April, 2013-September, 2013.
However, in most of the telecom circles in other states people are not alert the fact that there exists an appellate authority for grievances, the subscribers in Kerala know this which indicates the customers here are more demanding, views the study.
Vodafone, Business Head of Kerala Circle said, Customer is the foundation for Vodafone. We keep the customer and their necessities at the core of all that we do. It is our regular effort to supply the best value to our customers, in terms of service, network and cost. He also added, Our commitment to provide quality services to our customers truly reflects in the recent TRAI survey.”